Terms and Conditions

1. Our Services

Rellio is a Norwegian all-in-one platform that helps real estate agents connect with homeowners, market properties, and collaborate throughout the entire sales process. The platform also includes tools for connecting agents with service providers such as photographers, appraisers, stylists, and others.

2. AI-Powered Image Editing

The Rellio platform provides agents with access to AI-powered photo editing tools that may be used to modify images uploaded by photographers. Such modifications may include, but are not limited to:

• Day-to-night transformation
• Object removal
• Color grading
• Image-to-video conversion
• Virtual staging

Photographers are required to provide explicit consent to such use as part of the onboarding process on the platform. Consent is obtained via an active opt-in checkbox — never pre-ticked — and a timestamped record of each photographer's consent is stored securely. Photographers may withdraw their consent at any time by contacting us at hi@brokerwall.com. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

3. Intellectual Property

All content on the Rellio platform created by Brokerwall AS — including text, graphics, logos, icons, software, and page layouts — is protected by Norwegian and international copyright law and belongs to Brokerwall AS or relevant third parties. You may not reproduce, distribute, or reuse such material without express written permission.

Photographers and other service providers who upload content to Rellio retain copyright ownership of their own material. By uploading content to the platform, you grant Brokerwall AS a limited, non-exclusive licence to store, display, and process the content solely for the purpose of delivering the services you have requested. This licence remains in effect for as long as the content is stored on the platform and terminates upon deletion of the content.

Brokerwall AS makes no claim to ownership of user-uploaded content and will not use such content for commercial purposes beyond what is necessary to deliver the service.

4. Use of Neighbourhood Images

The Rellio platform includes a library of neighbourhood images available for use in property listings. These images are made available under the following terms, which users must read and accept:

• Platform-bound licence only. The right to use any neighbourhood image sourced from the Rellio platform is strictly limited to active assignments created and managed within Rellio. Neighbourhood images may not be downloaded, exported, transferred, or used in any assignment, listing, or marketing material created or managed outside of the Rellio platform, regardless of the channel or medium.
• Brokerwall AS-owned images. Neighbourhood images uploaded by Brokerwall AS are the intellectual property of Brokerwall AS. Users are granted a limited, non-exclusive, non-transferable licence to display these images solely within the context of an active Rellio assignment. This licence terminates automatically when the assignment is closed, archived, or transferred outside the platform.
• Photographer-uploaded neighbourhood images. Neighbourhood images uploaded by photographers remain the intellectual property of the respective photographer. Agents accessing such images through the platform are granted a limited sublicence to use them within an active Rellio assignment only. This sublicence is subject to the same platform-bound restrictions described above and may not be transferred or used beyond the scope of the relevant assignment.
• Prohibited uses. Without limiting the above, the following are expressly prohibited: using neighbourhood images in listings on competing platforms; sharing neighbourhood images with third parties outside the Rellio platform; incorporating neighbourhood images into marketing materials for assignments not managed in Rellio; and retaining or archiving neighbourhood images for use after an assignment has concluded.
• Consequences of misuse. Any unauthorised use of neighbourhood images constitutes a material breach of this agreement. Brokerwall AS reserves the right to invoice the infringing party at the following rates:
  • Unauthorised use in a property listing or equivalent: NOK 1,200 per image per unauthorised use.
  • Unauthorised commercial use — including but not limited to advertising campaigns, branding, promotional materials, editorial publications, and digital ad campaigns outside the context of a property listing: NOK 5,000 per image per unauthorised use.
  These rates apply regardless of whether the image belongs to Brokerwall AS or a photographer on the platform. The rates are not intended to limit any further claim for damages beyond the standardised amount.

For images owned by photographers: Brokerwall AS assumes responsibility for enforcing and collecting claims on behalf of the photographer. 95% of any penalty payments collected in relation to a photographer's images will be transferred to the relevant photographer. The remaining 5% is retained by Brokerwall AS to cover administration and enforcement costs. The photographer is not required to pursue the infringing party directly.

A breach may additionally result in immediate suspension or termination of the user's account, as well as recovery of legal costs incurred by Brokerwall AS in connection with enforcement.

If you are uncertain whether a specific use is permitted, please contact us at hi@brokerwall.com before proceeding.

5. Fees and Payments

Access to the Rellio platform is provided under a commercial agreement entered into directly between Brokerwall AS and the relevant real estate agent or agency. Pricing is individually agreed upon and set out in a separate order form or contract, which forms part of the overall agreement between the parties.

There are no publicly listed prices. All fee structures, billing cycles, and payment terms are defined in the applicable contract. If you are interested in accessing the platform, please contact us at hi@brokerwall.com to discuss your needs and receive a tailored proposal.

Brokerwall AS reserves the right to revise pricing upon contract renewal or as otherwise agreed in writing with the relevant party. Any changes to fees will be communicated with reasonable advance notice and will not take effect until the start of the next contract period, unless otherwise agreed.

6. Account Creation

To use Rellio, you must create an account. By creating an account, you confirm that:

• All information you provide is accurate and truthful.
• You have the authority to submit payment information where required.
• You will keep your information up to date.

You are responsible for protecting your account credentials. Never share your username or password with others. If you suspect your account has been compromised, contact us immediately at hi@brokerwall.com.

7. Acceptable Use

When using Rellio, you agree to:

• Comply with these terms and all applicable Norwegian law.
• Treat other users, staff, and partners with respect.
• Not post defamatory, discriminatory, or threatening content.
• Not attempt to gain unauthorised access to the platform, its servers, or associated systems.
• Not attack the platform via denial-of-service or distributed denial-of-service attacks.

Violations of these rules may result in immediate account termination and, where appropriate, reporting to relevant authorities.

8. Termination and Cancellation

We may terminate or suspend your access to Rellio if you breach these terms. You will normally be notified by email with an explanation, unless the breach is of such severity that immediate action is required.

Brokerwall AS reserves the right to cancel orders or transactions before the service has been delivered, where there is a valid reason. You may cancel your subscription at any time in accordance with the terms of your subscription plan.

9. Our Responsibilities

We take reasonable precautions to ensure that the Rellio platform is safe, reliable, and functional. However, we cannot guarantee that the platform will always be available without interruption. Planned maintenance, technical faults, or circumstances beyond our control may affect availability. We will inform users of planned outages with reasonable notice where possible.

Brokerwall AS is not liable for loss or damage caused by:

• Temporary unavailability of the platform due to maintenance or technical faults.
• Use of the platform in a manner that violates these terms.
• Acts or omissions by third parties, including other users of the platform.
• Events beyond our reasonable control, including natural disasters, power outages, or network failures.

10. Disclaimers

The Rellio platform is provided "as is." We make no warranty that the platform will meet all of your specific requirements or be compatible with all systems. We do not guarantee any particular outcome from the use of our services.

While we strive for accuracy, we are not liable for typographical errors, inaccuracies, or omissions in product descriptions or pricing information on the platform. We reserve the right to correct such errors without prior notice.

11. Limitation of Liability

To the extent permitted by Norwegian law, Brokerwall AS's total liability to you is limited to the amount you have paid for the service in the three months preceding the claim. We are not liable for indirect losses, lost revenue, reputational damage, or other consequential losses, unless caused by our intentional or grossly negligent conduct.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or any other conduct that cannot be limited under Norwegian law.

12. Cookies

Rellio uses only cookies that are strictly necessary for the platform to function correctly. We do not use cookies for marketing, ad targeting, or tracking user behaviour for commercial purposes. Our cookies are used exclusively for:

• Managing user sessions and authentication.
• Storing language and platform preferences.
• Enabling real-time communication features.

You can manage cookies through your browser settings. Please note that disabling necessary cookies may affect the functionality of the platform.

13. Links to Third-Party Websites

The Rellio platform may contain links to third-party websites. These are not under our control, and we are not responsible for their content. The inclusion of a link does not imply our endorsement of the site or its content.

14. Dispute Resolution

Any dispute arising from this agreement shall first be attempted to be resolved through mediation. If the dispute cannot be resolved through mediation, it shall be decided by binding arbitration conducted by a neutral arbitrator in Norway. The costs of arbitration shall be borne by the party bringing the claim, unless the arbitrator determines otherwise.

15. Governing Law and Jurisdiction

These terms and the relationship between you and Brokerwall AS are governed by and interpreted in accordance with Norwegian law. You agree to submit to the exclusive jurisdiction of Norwegian courts in connection with any disputes that may arise.

16. Changes to These Terms

Brokerwall AS reserves the right to update these terms at any time. Material changes will be communicated via email or a prominent notice on the platform at least 14 days before they take effect. Continued use of the platform after changes have taken effect constitutes acceptance of the updated terms.

17. Entire Agreement

These terms, together with the Privacy Policy and any other agreements entered into between the parties, constitute the entire agreement between you and Brokerwall AS regarding the use of the Rellio platform.

18. No Waiver

If Brokerwall AS fails to enforce any provision of these terms, this does not constitute a waiver of our right to enforce it on a future occasion.

19. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain valid and in full effect.

20. Indemnification

You agree to hold Brokerwall AS harmless from claims, losses, or expenses arising from your breach of these terms, your use of the platform in violation of applicable law, or your infringement of third-party rights.

21. Contact Us

If you have questions about these terms, please contact us at: